FAQ
Find answers to our most frequently asked questions.
Shipping
How long does shipping take?
Delivery times vary by location and the shipping option selected at checkout. You’ll see an estimated delivery window before placing your order.
When will my order be dispatched?
Orders are typically processed within 1 to 2 business days.
How much is shipping?
Shipping costs are calculated at checkout based on your location and chosen delivery option.
My order says delivered but I cannot find it. What should I do?
Check safe places, neighbours, and any delivery notes first. If it’s still missing, contact us and we’ll help you investigate.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy from the date your order arrives.
What condition do items need to be in?
Items must be unused, in original condition, and returned with the original packaging where possible.
How do I start a return?
Contact our support team with your order number and the reason for return. We’ll send the next steps.
When will I receive my refund?
Once your return is received and inspected, we’ll process your refund to the original payment method. Bank processing times can take a few business days.
Can I exchange an item?
Yes. If you ordered the wrong item or need a different option, contact us and we’ll help arrange an exchange where possible.
Orders and Support
Where is my order confirmation?
Order confirmations are sent by email after checkout. If you can’t see it, check spam or junk folders.
How do I contact you?
Use our Contact page and include your order number so we can help faster.
What are your support hours?
We aim to reply as quickly as possible, typically within 1 to 2 business days.
Still need help?
If you can’t find the answer you need, contact us and we’ll get back to you as soon as possible.